Refund & Retake Policy
At Wiseman CyberSec, we strive to provide a flexible and transparent learning experience. This Refund Policy outlines the terms governing refunds, batch transfers, and course retake requests for participants enrolled in our training programs.
Retake Policy
If a participant is unable to attend the enrolled training batch, they are eligible to retake the same course in the next available batch at no additional charge. To facilitate smooth arrangements, participants are requested to notify us as early as possible.
Refund Eligibility
Participants enrolled in our public batch training sessions may request refunds based on the following timelines:
- 30 days or more before course commencement: 100% refund
- 15 days before course commencement: 80% refund
- 7 days before course commencement: 50% refund
- Less than 7 days before course commencement: No refund. However, participants may request to transfer their enrollment to the next available batch.
How to Request a Refund or Retake
To initiate a refund or retake request, participants must email us at info@wisemancybersec.com, clearly stating their request along with relevant course registration details.
Processing Time
Approved refunds will be processed within 7–10 business days and will be issued through the original payment method used during enrollment.
